Payments, Shipping and Returns

Payments

We accept various payment methods, both online and offline. The full list of accepted methods is as follows:

• Paypal;
• Credit cards. We accept all major credit cards, including Visa, MasterCard and Amex.

If you have any doubts or questions regarding our payment methods, please get in touch via the form. 

Shipping

Our products are always delivered in refined and elegant eco-friendly gift packaging. Those who purchase a gift from Regenesi can send it directly to the addressee, along with a customized greeting card. 

Shipping fees and delivery times are as follows:

If you have any questions or doubts about our shipping fees or delivery times, please get in touch. We'll be delighted to help.

RETURNS AND REFUNDS

A return can be made within 14 days of receipt of the order. Products must be undamaged, unused and complete with their original packaging.

For each purchase, you are entitled to a 24-month conformity guarantee: if the reason for return is a defect in the item or transport damage, you are entitled to a refund, repair or replacement within two years of receipt of the product.

Write an email to info@regenesi.com specifying the order number and attaching the related tax documentation.
If it is a non-conformity, please also attach a photo of the damaged product.

Choose the courier you prefer and organise your return at the following address:
Regenesi srl, via Domenico Zotti, 2 - 48123 Ravenna (Italia)

Prepare a package with the goods you want to return. 
We advise you to keep the receipt and the tracking number after dispatch.

 

After receiving and reviewing the return conditions, we will send you a confirmation by email. You will receive a refund equal to the amount paid for the purchase of the item and shipping costs, excluding the costs incurred in making the return.
The refund will be credited to the same payment method used for the purchase.